The Nectar Collector is handmade by human beings. We strive to get it right every time but occasionally defects in materials and workmanship slip through our quality control system and end up in the hands of our customers. If you are not 100% satisfied with your Nectar Collector please contact us and we will see what we can do to make it right. Our mission is the continuous improvement of our product line as well as the technique of vertical vaporizing. We are interested in any feedback from you our most valued customer.
If you receive your order and it is damaged or defective, please visit the Returns and Repairs portal (click here) to create a return shipping label. Any items that have been used in any way and are not in NEW ORIGINAL CONDITION may not be returned. Nectar Collector maintains an internal warranty policy outside of the parameters stated above (i.e. after initial use) upon manufacturer defects, and maintains the right to uphold that policy at its discretion. For information please visit the Returns and Repairs portal (click here)
Refunds will be made by credit card refund or store credit only. There will be no cash refunds under any circumstances.
Orders are shipped within 3-5 days of payment confirmation via USPS first class or priority mail.
A valid address must be supplied.
Where Is My Order?
Please allow 2-4 business days for processing. Processing involves packing your order and taking it to the post office. If you place an order on Sunday, Sunday is not a processing or shipping day. Processing and shipping days are Monday-Friday, and holidays are excluded.
Local Pickup/Drop Off
Local pick up and delivery orders will be processed within 2-3 business days unless the customer specifies an emergency, and emails us at a reasonable time.
If you selected local pick up, please wait until you receive a pickup notification stating that your order is ready. Please do not place an online order, and arrive at our packing location on the same day. We must send you a pick up email which will include our pick up location.
In the event that you are having an Emergency, and need something same day please list that in the notes with your order, and contact us at CustomerSupport@NectarCollector.org or at (800) 944-7032 to arrange express pickup service. We are here to accommodate your needs at our earliest convenience.
We are not responsible for lost or stolen packages that are marked as ‘Delivered’.
We provide tracking as soon as the item ships. After USPS scans your order, that is proof that they’ve received it, and they are responsible for delivering the package to you. We cannot reroute, or control the time your package arrives after we place it in USPS’s custody unfortunately. Sometimes your carrier may complete the delivery before you receive it. This happens often and we recommend waiting 2 business days to see if it arrives. When your order is marked ‘Delivered’, we assume you’ve received it and we cannot replace your order or refund you if it is marked ‘delivered’. If it’s marked as delivered and you didn’t receive it, and you waited 2 business days, please call your local post office and ask them to investigate this matter. If they can’t locate your order, please open a claim with USPS.
In the event that your order gets lost en route, and USPS never marks it as delivered, we will replace your order.
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, place an order, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number.
Users may, however, visit our Site anonymously.
We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer, and technical information about Users means of connection to our Site such as the operating system, the Internet service providers utilized, and other similar information.
Web browser cookies
How we use collected information
Nectar Collector collects and uses Users personal information for the following purposes:
- To improve customer service Your information helps us to more effectively respond to your customer service requests and support needs.
- To improve our Site. We continually strive to improve our website offerings based on the information and feedback we receive from you.
- To administer a content, promotion, survey or other Site feature.
- To send Users information they agreed to receive about topics we think will be of interest to them.
- To send periodic emails
The email address Users provide for order processing will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product, service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or the User may contact us via our Site.
How we protect your information
We adopt appropriate data collection, storage and processing practices, and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information, and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.
Compliance with children’s online privacy protection act
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our Site from those we actually know are under 18,and no part of our website is structured to attract anyone under 18.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Legal Terms and Conditions of Use
IMPORTANT! Please read this legal statement carefully before using this site.
Your use of this site and the information available on this site is subject to the following terms and conditions.
You must be at least 18 years or older to order or purchase from www.NectarCollector.org
We prosecute against all credit card fraud.
The items contained on these pages are being sold as collectible glass art and should be considered for tobacco use only. No other use for these items in any way is either intended or condoned. You must be at least 18 years of age (21 in some areas) to purchase any items on this website and it is your responsibility to know your local as well as state and countries regulations regarding these items. Furthermore, you release and discharge all involved in the production and maintenance of this website from any and all liabilities.
This site, www.NectarCollector.org, is owned, operated, and maintained by Nectar Collector Colorado, LLC. (“Nectar Collector”) and has been created for your information, education, and communication. This site and all of its perceptible components, including, without limitation, text, images, and audio, are copywritten by Nectar Collector
Restrictions on Use
This site is available only for your personal, non-commercial use. You may not copy, reproduce, republish, post, distribute, transmit or modify in any way any part of this site.
All names, logos, and trademarks are the property of Nectar Collector and you may not use any of such materials for any purpose without the express written agreement of Nectar Collector
Unsolicited Ideas/Disclosure and Use of Your Communications
Nectar Collector is eager to receive your comments and answer your questions about our products. However, postings to this site and electronic mail delivered to Nectar Collector are not confidential and Nectar Collector will not be liable for any use or disclosure of that information. All communications and other material (including, without limitation, unsolicited ideas, suggestions or materials) you send to this site or to Nectar Collector by electronic mail are, and will remain, the sole and exclusive property of Nectar Collector and may be used by Nectar Collector for any purpose whatsoever, commercial or otherwise, without compensation.
This site is controlled and operated by Nectar Collector from the United States, and Nectar Collector makes no representation that the information and materials in this site are appropriate or available for use in other locations.
Disclaimer of Warranties
Nectar Collector Makes no representations or warranties regarding the accuracy, reliability or completeness of the context (text and images) of this site. To the extent permissible by law, nectar collector, inc. Disclaims all warranties, expressed or implied, including, but not limited to, implied warranties of merchantability and fitness for any particular purpose. Further, nectar collector, inc. Does not warrant that this site or the server that makes it available are free of computer “viruses”.
Nectar Collector or its employees, third party contracts, and manufactures, are not responsible for the use and practice of any instructions herein. Those who follow all broadcast listed or served herein assume all risk of being offended or suffering any other form of damage.
Nectar Collector or its owners, operators, and staff will NOT be held liable for any illegal activity, legal recourse, or lawyer’s fees resulting from the purchase and/or use of any of our products. Our site is for informational use. Also, any governmental employee, agency, or agent must identify themselves to the operators of Nectar Collector upon their entering the site, and when ordering any products from our site.
Limitation of Liability
Nectar Collector and Nectar Collector Colorado, LLC and its owners, employees, contractors, and successors will not be liable for damages of any kind, including, without limitation, special or consequential damages, arising out of any use, purchase, or access to any product on this site, whether purchased on this site, in person, or received through third party. Any use, purchase, receipt, or access to any Nectar Collector product is deemed to be done under these terms. Furthermore, Nectar Collector and Nectar Collector Colorado, LLC and its owners, employees, contractors, and successors will not be liable for damages of any kind, including, without limitation, special or consequential damages arising out of your access to, or inability to access, this site or your use of, or reliance upon, this site or the contents of this site. In addition, Nectar Collector has no duty to update this site or the contents of this site and Nectar Collector will not be liable for your use of other web sites which you may access via certain links within this site. These links and other ”resources” referenced on this site are provided merely as a public service to users of the World Wide Web and inclusion in Nectar Collector site does not constitute an endorsement by or affiliation with Nectar Collector.
Nectar Collector in its sole discretion, reserves the right to: (1) change this Legal Statement; (2) monitor and remove postings; and (3) discontinue site availability at any time without notice. If any term, condition or provision of this Legal Statement is determined to be unlawful, invalid, void or for any reason unenforceable, the validity and enforceability of their remaining terms, conditions, and provisions will not in any way be affected or impaired. This Legal Statement constitutes the entire agreement between you and Nectar Collector relating to the subject matter in this Legal Statement.
We reserve the right to refuse service/goods.
Certain substances and products advertised within this site may not be legal in all countries. We would request that all customers check the laws of their country before ordering products from our website.
All books are sold for information and educational reference only. In no way do we wish users of the site to fall foul of laws regarding controlled substances.
All items of smoking paraphernalia are for ornamental purposes or for the use of legal smoking mixes only. They are NOT intended for illegal use.
All videos are shot using legal smoking mixes. The use of real cannabis is not encouraged.
By using this site, you are acknowledging your consent to these terms and conditions. IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, DO NOT USE THIS SITE.
Glass tobacco pipes have received a considerable amount of negative publicity over the course of the last couple years, due in part to the proliferation of clear glass, bubble, or chemical pipes, which are arguably designed for one purpose and are clearly not designed for any tobacco or herbal blend. As a responsible retailer, it is important to recognize the differences between glass tobacco pipes and other limited use glass products.
US Code 21-863 refers to ALL materials used to manufacture tobacco accessories; Wood, Meerschaum, Ceramic, Metal, and yes, Glass. In specific, pipes with carburetion devices (third holes) are considered to be paraphernalia regardless of the material used to manufacture the pipe. Traditional tobacco accessories like pipes, cigar and cigarette holders and hookah/sisha pipes are not included in the list of Contemporary accessories. U.S. vs. Posters & Things (Supreme Court – 1996) upholds this code as the OBJECTIVE standard by which paraphernalia is judged. Further, it describes other relevant factors in this determination to include whether the owner is a licensed distributor or retailer of tobacco products! Ten states have adopted USC 21-863 as state law, three more are in the process of adoption. All other states have either less rigorous SUBJECTIVE (intent) statutes or no law on this subject at all! All Glass pipes conform to RTDA guidelines for bowl depth and width.
U.S. Pat. No. 9,445,628, & U.S. Pat. No. D758,003 S
4,467,713; 4,803,290; & 4,919,359